Privacy Policy
Privacy Policy
Last Updated: May 14, 2026
This Privacy Policy explains how Toronto Paper Lanterns collects, uses, shares, and protects personal information when you visit torontopaperlanterns.com, place an order, contact us, or otherwise interact with us. By using the Site or providing your information to us, you acknowledge that you have read this Privacy Policy. Where required by law, we will obtain your consent for specific uses of your personal information.
Who We Are
Toronto Paper Lanterns (“TPL,” “we,” “us”) is a brand operated by Narkikrom Solutions, a general partnership based in Toronto, Ontario, Canada. Narkikrom Solutions is responsible for the personal information collected through this Site.
Privacy Officer
Title: Privacy Officer Email: sales@torontopaperlanterns.com Phone: 1-647-955-8129
Information We Collect
What you provide to us
When you place an order or interact with our Site, we may collect personal information such as:
- Name
- Email address
- Phone number
- Billing address
- Shipping address
- Order details including items purchased, quantities, and order notes
- Customer service messages including emails, calls, texts, or chat messages
- Product reviews or photos you choose to submit or share
You may place an order as a guest or create an account for future convenience. Guest orders do not require an account, but the personal information you provide during checkout — including your name, email address, shipping address, and order details — is retained as part of your order record in accordance with our data retention schedule. If you create an account, your information is stored for as long as your account remains active.
Payment information: Credit and debit card details are submitted directly to our payment processors and are not stored by us. We use PayPal and Stripe for online transactions, and Square for in-person and local pickup payments. Each processor operates under their own privacy policy and security standards.
What we collect automatically
We use cookies and similar technologies to collect certain information automatically when you visit our Site, such as:
- IP address
- Browser type and device information
- Operating system
- Pages visited and time spent on the Site
- Referring website or links you came from
- Shopping cart activity to keep items in your cart during your session
Cookies
Cookies help our Site function properly — for example, remembering your cart and supporting checkout. When you first visit our Site, a cookie consent banner will appear. You may choose to accept or reject non-essential cookies. Essential cookies necessary for the Site to function, such as your shopping cart, will remain active regardless of your choice. You can change your cookie preferences at any time by clearing your browser cookies and revisiting the Site.
Our Site uses the following types of cookies:
- Session cookies — temporary cookies that expire when you close your browser. Used to maintain your shopping cart and browsing session.
- Persistent cookies — cookies that remain on your device for a set period. WooCommerce uses a session cookie that expires after 2 days to maintain your cart between visits.
- Analytics cookies — Google Analytics uses cookies to collect aggregated, anonymized information about how visitors use our Site. You can opt out of Google Analytics tracking by installing the Google Analytics Opt-out Browser Add-on.
- Live chat cookies — Chatwoot uses cookies to support the live chat function on our Site and maintain your conversation session.
You can control cookies through your browser settings. Disabling cookies may affect the functionality of certain Site features including the shopping cart.
How We Use Your Information
We use your personal information for purposes that a reasonable person would consider appropriate — meaning purposes you would expect given our relationship with you as a customer. This includes:
- Processing and delivering your orders
- Providing customer support and responding to your inquiries
- Sending transactional communications including order confirmations, receipts, shipping updates, and service messages
- Improving our products, services, and website experience
- Preventing fraud and maintaining Site security
- Complying with legal and tax obligations
- Sending promotional emails only if you have opted in — you can unsubscribe at any time
Automated Decision-Making
We do not use automated decision-making or profiling systems that make decisions about you without human review. All orders and customer inquiries are reviewed manually.
Data Retention
We retain different categories of personal information for different periods:
- Order and financial records — minimum 6 years from the end of the tax year, as required by the Canada Revenue Agency
- Customer service records (emails, chat logs, call notes) — 2 years from the date of last contact
- Website analytics data (Google Analytics) — up to 14 months
- Marketing and email consent records — for as long as you remain subscribed, plus 3 years after unsubscribing
- Abandoned cart data — 30 days
When information is no longer needed, we securely delete or anonymize it.
Consent and Your Choices
We may obtain your consent for certain uses of your personal information. Please note that withholding consent may limit our ability to provide certain services. Generally, we cannot rely on consent to refuse a legal requirement to disclose.
If you opt in to receive promotional emails, you can unsubscribe at any time by:
- Clicking the “unsubscribe” link in any promotional email
- Contacting us at 1-647-955-8129
We will give effect to unsubscribe requests within 10 business days. You will still receive transactional emails related to your orders including order confirmations, receipts, and shipping updates.
Who We Share Your Information With
We do not sell, rent, or trade your personal information to third parties for their marketing purposes.
We may share personal information with trusted service providers who help us operate our business and fulfil orders, such as:
- Shipping and delivery providers such as Canada Post or other couriers we use to deliver your order
- Payment processors — PayPal and Stripe for online payments, Square for in-person and local pickup payments
- Website hosting — Verpex, which provides hosting infrastructure for our Site
- Analytics — Google Analytics, to help us understand how visitors use our Site
- Live chat — Chatwoot, to support customer communications on our Site
- Fraud prevention and security services to protect our customers and our business
These providers are given only the information they need to perform services on our behalf and are required to protect it.
Legal requirements
We may disclose personal information if required by law, including to comply with legal obligations and lawful requests, protect our rights and property, prevent fraud, and protect the safety of our customers and the public.
Business transfers
If Toronto Paper Lanterns or Narkikrom Solutions is involved in a business transaction such as a merger, acquisition, or sale of assets, customer information may be transferred as part of that transaction, subject to appropriate protections.
International transfers
Some of our service providers, including Google Analytics, PayPal, Stripe, and Chatwoot, store or process data outside Canada, primarily in the United States. Our website is hosted through Verpex, which operates data centers in Canada and globally. We take steps to ensure that service providers handling personal information maintain appropriate security standards. By using our Site, you acknowledge that your information may be transferred to and processed in countries outside Canada.
Data Security
We use reasonable administrative, technical, and physical safeguards to protect personal information. No method of transmission over the internet is 100% secure. While we take reasonable precautions, any transmission of personal information is at your own risk. Please do not share your account password with anyone.
Privacy Breaches
If we become aware of a breach of security or confidentiality incident involving personal information, we take steps to reduce the risk of harm and prevent similar incidents. Where required by applicable law, we will notify affected individuals and relevant authorities, and we maintain records of security incidents as required.
Your Privacy Rights
PIPEDA
Under applicable privacy law (PIPEDA), you may have the right to:
- Access: request a copy of the personal information we hold about you
- Correction: request that we correct inaccurate or incomplete information
- Withdrawal of consent: for certain uses of your personal information where applicable
- Complaint: file a complaint with the Office of the Privacy Commissioner of Canada if you believe your rights have been violated
To help protect your privacy, we may need to verify your identity before fulfilling an access or correction request.
To exercise these rights, contact us: Email: sales@torontopaperlanterns.com Phone: 1-647-955-8129
Québec Residents
If you are a resident of Québec, you also have additional rights under Québec’s privacy legislation (Law 25), including:
- Right to erasure: you may request the deletion of your personal information. We will honour erasure requests where we are not required by law to retain the information. Note that we are generally required to keep order and financial records for a minimum of six years for tax and legal purposes. To make an erasure request, contact us at sales@torontopaperlanterns.com.
- Right to data portability: you have the right to receive the personal information you have provided to us in a structured, commonly used, technology-neutral format. To make a portability request, contact us at sales@torontopaperlanterns.com and we will provide your information within a reasonable timeframe.
For more information about your rights under Québec Law 25, you may contact:
Commission d’accès à l’information du Québec (CAI) Website: www.cai.gouv.qc.ca Phone: 1-888-528-7741
You may also contact us directly using the privacy contact details listed above.
Children’s Privacy
Our Site is intended for use by adults only. We do not knowingly sell to or accept orders from individuals under the age of 18. By placing an order, you confirm that you are at least 18 years of age. If we become aware that an order has been placed by a minor, we reserve the right to cancel that order.
We do not intentionally collect personal information from children under 14. If we believe we have collected information from a child, we will take steps immediately to address it. Additional rules may apply in Québec regarding the collection of personal information from minors under 14.
Links to Other Websites
Our Site may contain links to other websites. We are not responsible for the privacy practices or content of other sites. We encourage you to review the privacy policy of any website you visit.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated “Last Updated” date. For significant changes, we will provide notice on our Site where appropriate or required by law.
Contact Us
Email: sales@torontopaperlanterns.com Phone: 1-647-955-8129 Address: Toronto, Ontario, Canada M3J 3L9
Office of the Privacy Commissioner of Canada Website: www.priv.gc.ca Phone: 1-800-282-1376